I recently was in Phoenix for a quick visit and my car had low tire pressure, so I stopped through here to fill my tires before heading back for the long drive to LA. I didn't have an appointment, but figured I would ask if they had any availability to also do an oil change, since I knew I'd be needing one soon. I normally dread going to any kind of automotive repair shop because I fully expect them to try to rip me off any way that I can, but I could not have had a better experience. I explained what I needed to Scott and he made sure to have someone fill my tires immediately and even though they didn't have time to change my oil in that moment, he made sure to have them check to see how my levels were doing before I left. While I was waiting for them to put air in the tires, he struck up friendly conversation, gave me tips about not having too much weight on my key chain (and gave me a free carabiner), and had me try some of his pickled garlic cloves when we started talking about food. He had absolutely no incentive to be this kind to me, knowing I didn't live in the area - it was purely just his generosity and authentic kindness. I WISH this place was in Los Angeles! I'm seriously considering driving to Phoenix every time I need something for my car since it was such a notably great experience. The office has a ton of awards hanging up and they are well deserved! Great staff and great service! Amazing shop. Cannot recommend this place enough! Thank you for your kindness - I will remember this experience for a very long time.
Ashtar, Thank you for the awesome review. That gave me goose bumps. I am happy to hear you made it to L.A. safe and sound. Stop by next time your in town for that oil change
Scott Petrie, Manager
- Tony's Auto Service Center