Phoenix Auto Repair

Excellent service! I'm thrilled I found Tony's Auto Repair. Scott and Catherine are extremely helpful and really know what they're talking about, and the mechanics are amazing. Thank you so much!!

I've taken two different cars to Tony's for servicing and have always found the staff to be very pleasant and courteous. I've also always had the impression the shop charges a lot for its work, but it was merely an impression. Yesterday, however, I had what seemed to be a small example of possibly high pricing. I had my car inspected and one of the recommendations was to replace the cabin filter. The estimated cost to do that was just under $80. I decided to find out what's involved in replacing a cabin filter on my car and looked online at how-to videos and prices for a new replacement filter. I called another AAA garage and two dealers to get quotes for the sake of comparison. I discovered that a new filter runs around $20 online, a little more at automotive shops in town and quite a bit less at some online parts sellers. Online videos and even dealers make it clear that the replacing itself is very simple (disengaging the glove box door, pulling out the filter housing, and inserting the new filter) and takes about five minutes. In checking with two dealers in town, I was told that one would do it for $70, as part of a current sale, another for $63; the other AAA garage would charge close to $70, I was told. Obviously Tony's presented the highest cost for this quick and simple job. My impression now is that probably all or most garages are charging a lot for their work but Tony's even more, which doesn't square, in my mind, with all the claims on their Web site and their high AAA rating. I had a similar experience with Tony's last August, too involved to describe here, but I have my doubts now about this business and will likely try elsewhere in the future. I've learned that it is definitely worthwhile for customers to ask questions and seek more information online and at other garages before handing over a lot of money that could perhaps be saved.

In December, I approached Tony's auto service to assist me in helping my neighbors who had experienced a job loss, had a car that was inoperable and also had long term medical issues. I raised $1000 and they did above and beyond what I would have hoped for! Tony's Auto Service did a great amount of work diagnostics and Labor, replacing plugs, relay box, rear brakes and mass air flow sensor. Their generosity and community spirit had allowed a Christmas miracle to take place, helping grateful people who were truly in need. Thank you for making my Christmas angel gift to become a reality. I could never have done it without Tony's Auto Service.

We have always been pleased with the auto work that we have had done at Tony's Auto Service Center. Honest and trustworthy, and experienced in their profession. Tony's is all three!

Tony's auto provides excellent service! Tyler Grant- their lead mechanic- is extremely honest about car repair and fixes it the first time. He will list things that you should consider fixing in the future but addresses the most serious problem first. This guy knows his stuff!!

I am an informed, educated customer who used to work on autos; and I was a crew chief on F-15 Aircraft in the USAF -- so I know what I am talking about in this review. I intend this review to be accurate and reasonable, to help others make an informed decision to NOT take their vehicle to Tony's. On 04/15/15 I picked up my 2009 Range Rover Sport after it had been there 2 days for various repairs. I had never used Tony's in the past. Even though I made a written list of all work I wanted done and gave it to Tony's, they failed to clean the corroded battery terminals (and I had to point this out to them when I picked up the vehicle and had to wait for them to do the work). The mechanics at Tony's cross-threaded the cap onto the power steering fluid reservoir when they put the cap back on. The Range Rover had a pristine white interior when I dropped it off at Tony's. But I got it back with grease, grime and black smudges all over the front driver's seat, door handle, console, dash and even the hood and fenders, etc. I have photos to prove it (even after they supposedly cleaned the cabin after I complained). Next, I thought I would save money going here, versus the Range Rover dealer -- WRONG! Without telling me verbally or in writing when I dropped off the vehicle for service, Tony's added a $60.00 "supplies" fee and a $70.31 "Enviro and Technical Fee." They dropped these charges when I complained. In any event, it is my opinion that Tony's uses these $60.00 and $70.31 charges to price-gouge customers. And as proven by the grease that was left on my seat, console, etc. these guys are true grease-monkeys who do not take special care of customers' vehicles. Stay away from Tony's and take your car to the dealership or somewhere else. Also, when Tony's finally cleaned my battery terminals, they caused all settings in the vehicle to be lost. If took me about 45 minutes to reset everything (memory seat, radio, security and lighting settings, clock, etc). Before they disconnected the battery, Scott at Tony's told me that none of my settings would be lost, because they were supposed to use some sort of memory-saver. But it obviously did not work.

great service every time I go for oil change or maintenance work. I believe they have another one on Missouri Street that is run by a sibling. Have been a regular for the 16 years I have lived here. They have been around since the 60s. Must be doing something right!

Tonys has been like family for over 30 years.

I have been a AAA member for a long time. For years I took my vehicles to Marshall Motors that is only 5 blocks from my home. I got so tired of their constant failure to properly diagnose the problems with my cars that constantly broke down in the most inappropriate locations that required towing to that garage to try and fix something that they just couldn't find. Usual remark: We couldn't find anything wrong with your car!" I decided to use our Firestone Service Garage for a couple of years until one day when I needed a tow the driver suggested that I go to TONY'S Auto Service on East Thomas Road. Boy, was that good advice. First, the personnel were so darn friendly, ready to listen to my problem, and knowledgeable enough to voice a possible fix even before they looked at the vehicle. I have taken my vehicles to Tony's three times now and each time I was treated courteously and my vehicles repaired the same day, paying for only what needed replacement on the car. I was immediately given a "New Customer" discount with a constant flow of discount coupons in the mail, "Discount on your next visit card" which have been applied to my bill without even mentioning it to them. (Something I never received from the "award winning" Marshall Motors, even after years of patronage.) The other day I called Tony's for an appointment to have my car towed in because it wouldn't start. I was asked to describe the problem, and over the phone I was given the solution. I called AAA Battery Service (who arrived within the hour, great service) and installed a new battery and my problems were over. Thanks to the friendly advice from Tony's my day was saved I only paid for the cost of a new battery. Every mechanic at Tony's is great and I like the fact that they take pride in keeping my old pride and joy '95 Buick in tip top shape that seems to run better than my new Honda. I would recommend Tony's Auto Service Center on East Thomas Road to everyone who wants their car repaired right the first time by guys who really take pride in their work.

Nothing like having a crazy busy day filled with meetings, etc... and walking out to your car to find a flat tire. Womp womp. Now I don't know much about auto repair, but I didn't think my flat tire was that bad at quick glance. So, I figured it would be okay if I drove on it a bit. I started driving to my next meeting spot and called my husband to let him know that I'd be taking the car in later, when whoa - I got an earful from him. He had me take the car straight to the nearest service center (Tony's). He said it was dangerous to drive on a flat and basically hung up on me for attempting to do so. Luckily, Tony's came to the rescue. It turned out the flat was caused by a screw in the tire. Scott took one look and said it wouldn't be a problem to patch up. He also hooked me up with the yelp discount check-in offer, which was better than the one for AAA members. A couple of hours later, my tire was good as new! Tony's offers a complimentary shuttle to take customers to/from their car, but I didn't need to take advantage this time. Needless to say, if you find that your auto needs service, I highly recommend heading over to Tony's.